I am writing this letter to compliment one of your employees. I was recently in an auto accident in a leased auto. The leasing company had charged my credit card even though you paid them. I called your office and was directed to an employee who went above and beyond in settling this matter and eventually the leasing company sent me a check. Your employee called me every day and advised me as to what was going on. In this era of Robo calls and not being able to speak to someone when you have a problem I must tell you that your employee was very professional and willing to help me solve the problem. Thank you for employing a person of this caliber. I have been a customer of yours for many years and intend to continue with you all.

I was very happy with the entire process – placing my claim, the adjusters, the final resolution and payment of the claim. I received my fully restored car in a reasonable amount of time. Thank you for your prompt and courteous service.

(Our adjuster) was so incredibly helpful and patient while I rambled on and on about my clumsiness, which caused major damage to my car. She set everything up on an express claim, initiating my claim number, adjuster and repair shop.

Your employee was very helpful and a pleasure to work with. He explained exactly what repairs were covered and what the next steps were and was able to transfer the money directly into my account immediately.

(The adjuster) arrived promptly and looked at the damage. He said he would email the estimate–we had the email in less than 20 minutes. He was very friendly. You are blessed to have such a dedicated staff member.

My favorite part was having someone who saw my vision and said okay, we’re gonna make sure we get that back. You know 50 employees worth … is a huge number for payroll and to be able to allow them to be paid at a reasonable rate, for those weeks, it was a huge deal for me. The building, I’m glad we had it fixed, but our people are our power.

Our adjuster was wonderful. Often these small disasters turn into even larger ones when we have to deal with harsh or uncaring people. this was not the case. Thanks so much!

I would like to thank everyone involved with my claim. Your company, with its professional knowledgeable staff, made this claim very easy to deal with and not stressful. Thank you again.